Facilities & healthcare

Mall and hotel maintenance software, where everything works

Mintema is mall, hotel and retail facility maintenance software. Escalators, chillers, lifts, lighting and guest-facing equipment sit in one place, planned maintenance happens on time and requests from tenants and guests are handled fast.

All use cases
The challenge

Customers do not see your maintenance plan, they see the escalator that is off.

Escalators, chillers, lighting and guest rooms need constant attention while the building stays open. Without one plan, tenants and guests wait and contractors overlap.

Typical assets in scope
Escalators and liftsChillers and AHUsLightingFire systemsCar parksKitchensGuest roomsCommon areasFountains and features
What the operation requires
  • Building and floor structure
  • Planned maintenance per system
  • Tenant and guest requests
  • Contractor target times
  • Energy and comfort readings
  • Cost per site
Built in Mintema

How malls, hotels and retail is configured, step by step

Every part below is configured in the platform without code: the asset type, its structure, the inspection form and scoring, the work, the sensors and the dashboards. Click a step, or let it play.

Illustrative configuration on sample data. Your fields, forms, scales and workflows are designed with your team.

What you use

The modules behind this use case

One platform and one data model, so the inspection, the work order, the spare part, the sensor and the dashboard all refer to the same asset.

Work orders

Requests and planned maintenance with target times.

Building data

Status and energy from building systems.

Automation

Faults turned into jobs automatically.

Inspections

Daily rounds and safety checks.

Spare parts

Parts and consumables in stock.

Dashboards

Service levels and energy.

Business value

What it is worth to the organisation

The value is measured in fewer failures, less wasted effort, lower risk and better use of budget.

How it usually works
With Mintema
01Requests
Radio calls and notebooks.
Tracked jobs with target times.
02Maintenance
Contractor reports once a month.
Planned jobs with evidence.
03Faults
Found by guests.
Detected and alerted.
04Energy
One bill per month.
Per system, every day.
FAQ

Malls, hotels & retail, answered

Have a question that is specific to your organisation? A solution engineer will answer it against your own assets, processes and data.

It records the equipment and areas of a mall or hotel, schedules planned maintenance and daily rounds, handles requests from tenants and guests, and tracks contractors and energy cost.

Requests from tenants and front-desk staff are logged as jobs with target times.

Yes. Building management systems and meters can send data over standard internet protocols.

Yes. Each site has its own structure, with a group view on top.

Yes. They see their jobs and record their work and photos.

Yes. Requests come from a link or a phone, are assigned automatically and tracked against a service target.

Yes. Work is scheduled into quiet windows and approved, so guest and shopper experience is not affected.

The modules that matter most here

Work orders

Maintenance that follows your rules, with the right crew, parts and full cost on the asset.

 IoT & devices

Sensors on the assets they measure, with alerts the moment something goes wrong.

 BI dashboards

Thirty ready dashboards for every role, plus a designer for your own.
Schools & campuses Data centres
A WORKING SESSION

Malls, hotels & retail,
configured live.

We will configure this use case on sample data during the call: the asset type, an inspection form with its scoring, a work order type and a rule.

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