Every guest-facing system working, in every property
Guests and shoppers notice a broken lift, a warm room or a dark sign at once. Mintema keeps every property maintained, puts guest-facing faults first and gives you the cost of each hotel, mall or store.
Your journey, in six stops
From registering your properties to planning next year’s budget. Each stop shows the features you get.
- Stop 01RegisterEvery property, floor and system in one register
- Stop 02Guests firstGuest-facing faults fixed first
- Stop 03PlanPlanned maintenance that protects the experience
- Stop 04WatchSystems and energy watched in every property
- Stop 05ContractorsContractors measured across the portfolio
- Stop 06InvestKnow what each property needs and costs
Every property, floor and system in one register
What you get- Property, floor, area, asset
Rooms, units and systems where they are.
- Your asset types
HVAC, lifts, kitchens and signage, no code.
- Brands and owners
Each owner or brand sees its own properties.
Guest-facing faults fixed first
What you get- Requests from front desk
Logged in seconds with room and photo.
- SLA by impact
Guest rooms and lifts answered first.
- Closed with proof
Photos when the job is done.
Planned maintenance that protects the experience
What you get- PPM schedules
Rooms, kitchens, lifts and plant on schedule.
- Room and safety checks
Inspections with photos and signatures.
- Teams and contractors
Each trade with its own work.
Systems and energy watched in every property
What you get- BMS and meters
Readings by HTTPS or MQTT.
- Rules that act
Cold-room alarms and energy waste raise jobs.
- Central control room
Alarms from every property by severity.
Contractors measured across the portfolio
What you get- Contractor access
Each sees and closes only its own work.
- SLA by contractor
Response and completion per contract.
- Cost per property
Every job costed to the asset and the owner.
Know what each property needs and costs
What you get- Portfolio dashboards
Condition, requests and cost per property.
- Capital plans
Replacements ranked by condition and age.
- Owner reports
On schedule, PDF or Excel.
Everything you gain, at a glance
- One portfolio register
hotels, malls and stores
- Guests first
faults fixed by impact
- Planned maintenance
on schedule
- Systems and energy
watched live
- Accountable contractors
across properties
- Clear budgets
per property
Use cases for hospitality & retail
Each use case shows exactly how the platform is set up for that kind of asset.
Start with a few properties, grow across the portfolio
A typical rollout. The scope and timing are agreed with you.
- Month 11
First properties
Systems of the first properties loaded.
- Asset import
- Asset types
- Teams
- Months 2-32
Requests and PPM
Guest requests, PPM and checks live.
- Requests
- PPM
- Contractors
- Months 3-63
Live systems
BMS and meters connected with rules.
- Integration
- Rules
- Control room
- Ongoing4
Whole portfolio
All properties with capital plans and owner reports.
- All properties
- Capital plan
- Reports
Hospitality & retail, answered
Have a question that is specific to your organisation? A solution engineer will answer it against your own assets, processes and data.
Yes. Requests are logged with the room or area and tracked to closure.
Yes. Service levels are set by impact, so guest-facing issues come first.
Yes. Hundreds of stores can be managed, each with its own assets and contractors.
Yes. Each owner or brand sees only its own properties.
Your properties,
guest-ready every day.
We will load one of your properties and show a guest request closed with photos.